Guarantee of Conformity

The VENDOR undertakes to deliver a PRODUCT that conforms, that is, one that is appropriate for the expected use consisting of a similar good, corresponding to the description provided on the WEBSITE. This conformity also means that the PRODUCT has the qualities that a buyer may legitimately expect in relation to the public statements made by the VENDOR, including promotion and labelling.

In this context, the VENDOR is liable for any defects in conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this is carried out by or under the responsibility of the VENDOR.

The action resulting from non-conformity prescribes after two (2) years from the delivery of the PRODUCT.

In the event of non-conformity, the CUSTOMER may request, at his discretion, the replacement or repair of the PRODUCT. In any case, in the event that the cost of the CLIENT's choice is manifestly disproportionate to another option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed with reimbursement, without taking into account the option chosen by the CLIENT.

In the event that replacement or repair is impossible, the VENDOR undertakes to refund the price of the PRODUCT after 30 days from receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address Polígono Benta-aldea 26.

The CUSTOMER is exempt from providing proof of the existence of a defect in the conformity of the PRODUCT during the six (6) months following the delivery of the goods.

Warranty for hidden defects

The SELLER is obliged to guarantee the hidden defects of the sold PRODUCT that could make it defective for the use for which it should be destined, or that diminish it in such a way that the CLIENT would not have acquired it or would have paid a lower price, if he had known about it.

This guarantee allows the CLIENT, who can prove the existence of a hidden defect, to choose between a refund of the price of the PRODUCT if it is returned or a refund of part of the price if it is not returned.

Should replacement or repair be impossible, the VENDOR undertakes to refund the price of the PRODUCT within a period of thirty (30) days following receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address Polígono Benta-aldea 26.

The resulting action for hidden defects must be filed by the CUSTOMER within two (2) years from the discovery of the defect.

Manufacturer Warranty

Global Specialized Warranty Policy.

Click here to read Specialized Warranty and Replacement Policy

Global Orbea Warranty Policy.

Click here to read Orbea Warranty and Replacement Policy